PGPM provides on-demand services such as housekeeping and green cleaning to almost 2,000 select apartment communities. PGPM also provides options for Partner Services including pet care, laundry and moving services.
Residents schedule the services they want, when they want. They also rate our professionals to keep the quality high. And since Spruce serves the entire property, we can pass the savings on to your residents to deliver high-quality, low-cost services on-demand.
Property staff
We simplifies and lowers the burden at the property level. We eliminate the shadow economy by letting property managers know exactly who will be on site every day. Our web portal authenticates each service professional, authorizing a key release to the unit, and can be used to manage tracking, reporting, gift card creation, and contact with Spruce support. We also offer Move Out Clean services.
Service professionals
We partner with Service Pros who do this for a living, so not only are they background-checked, bonded and insured but they show up in Spruce branded apparel. The Spruce app notifies residents and property staff in real-time about unit arrival and departure. The service professionals are also able to share pictures, post updates, and notify the resident or staff of any issues.
Owners and operators
We positively impacts renewal rates which leads to higher net operating income and increased overall value. Residents build relationships with their service professionals making it harder to leave. Spruce data shows residents who use two or more Spruce services have an 81% renewal rate compared to the industry average of 52%.
We find residents are engaging with PGPM daily and it makes our properties stand out, giving us a real competitive advantage. Things like folding clothes may seem small, but they make a big impact on our residents' quality of life.
